New My Robot | Square Box

For each product that is a pre-order, we indicate when it is expected. As previously mentioned, this is an indication, an estimate. The actual delivery of the product may be brought forward or delayed due to various factors such as delays at suppliers, production, shipping, customs, licensor. This is a common practice in the world of collectibles and an unprecedented one that we unfortunately have no control over. If you as a consumer would like to know the status of your pre-order, we will always check with the supplier for you, but please be aware that we currently do not have an automatic notification system of changes in delivery times.

Do you order multiple items in one order including a pre-order product? All your products will be delivered to you at once. This means that your order will not be shipped until the pre-order (and all your other products ordered) have arrived at Amuzzi. If a product from your pre-order arrives earlier, we will of course keep it separate for you in our warehouse. If you want to receive the deliverable products earlier, please make two separate orders: one with the deliverable products, and one with the pre-order(s).

To allow you as a consumer not to have to pay the full amount for pre-orders that, for example, still take months to arrive, we at AMUZZI have a payment system with which you only pay a portion and the remaining amount at the time of shipment. This way, you can still guarantee a copy and only have to pay for the whole amount when it actually comes your way!

Once the product is effectively delivered to Amuzzi's warehouse in Belgium, it will of course be shipped to you within 1-2 weeks.

If you still have questions, chat with us or send us a question at info@amuzzi.com